IT Support & Strategy From BI

BI Tech works closely with its clients, forging a strong partnership as an extension of their support team. We collaborate side by side with you to develop a comprehensive strategy that transforms your information infrastructure, ensuring it aligns with the evolving needs of your organization and users. Leveraging our proprietary tools and strategies, we are able to lower costs while elevating the quality of service we deliver to our valued client base. We understand that cost is a crucial factor in everyday decision making, and we prioritize providing solutions that are not only effective but also cost-efficient.

Our cloud infrastructure services empower enterprises to build and manage optimized and reliable IT infrastructure. By leveraging both existing technology resources and emerging trends, we help organizations stay agile and responsive to dynamic business needs. Our focus is on aligning technology with your business priorities, enabling you to gain a competitive edge in the market. We bring predictability, reliability, and the advantages of emerging technologies to your IT infrastructure.

At Bizintellis, we offer a range of IT infrastructure management services that are designed to reduce downtime, improve productivity, and lower the total cost of ownership (TCO). By entrusting your infrastructure management to us, you can redirect your limited IT resources to focus on other core applications and strategic initiatives. Our services are optimized, consistent, and predictable, enabling you to effectively navigate the challenges presented by rapidly changing business and technological landscapes.

With our remote infrastructure management services, you can rest assured knowing that your infrastructure is characterized by high levels of security, quality processes, and service level agreement (SLA) driven engagements. This ensures business continuity while minimizing costs. Look no further for your cloud application infrastructure services, cloud infrastructure management services, information technology infrastructure services, and other IT infrastructure needs. Bizintellis is your trusted partner, dedicated to delivering comprehensive and reliable solutions to meet your organization's unique requirements.

Service Offerings

Product Support And Helpdesk

24×7 L1/L2/L3 technical support and helpdesk

Infrastructure Monitoring

Monitoring of alt layers of infrastructure including software, network, storage, operating systems, database, middleware & applications

Server Management Services

Management and monitoring of Servers running on Windows, Linux, Unix, Mac OS X

End User Computing Management

24×7 support for Desktops, Laptops, Tablets and Mobiles for OS and applications.

Cloud Infrastructure Support

Cloud Managed Services including Cloud Deployment and Maintenance Support.

DevOps Services

DevOps Consulting and Continuous Integration & Automation

Key Processes Of Infrastructure Management

Incident Management

Make sure all the incidents are closed well with in defined SLA. SRT and RCA for all major incidents.

Availability Management

Identification of all the KPIs and availability of KPIs as per SLA.


Considering documentation as organizational assets, we focus towards documenting all the process and procedure for future references.


Periodic service reviews with client to share environmental/operational issues and threats to mitigate the risks avoid any outages.

Problem Management

Closure of all the problem tickets and RCA.

Change Management

All changes to agreed CIs are recorded and approved in Change Advisory Board (CAB) calls. Process for urgent changes.

Service Improvement Plans

Attain stability first and then focus on further improvement of processes for cost effective utilization of resources.

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