IT Support & Strategy From BI
BI Tech works closely with its clients, forging a strong
partnership as an extension of their support team. We
collaborate side by side with you to develop a comprehensive
strategy that transforms your information infrastructure,
ensuring it aligns with the evolving needs of your
organization and users. Leveraging our proprietary tools and
strategies, we are able to lower costs while elevating the
quality of service we deliver to our valued client base. We
understand that cost is a crucial factor in everyday
decision making, and we prioritize providing solutions that
are not only effective but also cost-efficient.
Our cloud infrastructure services empower enterprises to
build and manage optimized and reliable IT infrastructure.
By leveraging both existing technology resources and
emerging trends, we help organizations stay agile and
responsive to dynamic business needs. Our focus is on
aligning technology with your business priorities, enabling
you to gain a competitive edge in the market. We bring
predictability, reliability, and the advantages of emerging
technologies to your IT infrastructure.
At Bizintellis, we offer a range of IT infrastructure
management services that are designed to reduce downtime,
improve productivity, and lower the total cost of ownership
(TCO). By entrusting your infrastructure management to us,
you can redirect your limited IT resources to focus on other
core applications and strategic initiatives. Our services
are optimized, consistent, and predictable, enabling you to
effectively navigate the challenges presented by rapidly
changing business and technological landscapes.
With our remote infrastructure management services, you can
rest assured knowing that your infrastructure is
characterized by high levels of security, quality processes,
and service level agreement (SLA) driven engagements. This
ensures business continuity while minimizing costs. Look no
further for your cloud application infrastructure services,
cloud infrastructure management services, information
technology infrastructure services, and other IT
infrastructure needs. Bizintellis is your trusted partner,
dedicated to delivering comprehensive and reliable solutions
to meet your organization's unique requirements.
Product Support And Helpdesk
24×7 L1/L2/L3 technical support and helpdesk
Infrastructure Monitoring
Monitoring of alt layers of infrastructure including software, network, storage, operating systems, database, middleware & applications
Server Management Services
Management and monitoring of Servers running on Windows, Linux, Unix, Mac OS X
End User Computing Management
24×7 support for Desktops, Laptops, Tablets and Mobiles for OS and applications.
Cloud Infrastructure Support
Cloud Managed Services including Cloud Deployment and Maintenance Support.
DevOps Services
DevOps Consulting and Continuous Integration & Automation
Incident Management
Make sure all the incidents are closed well with in defined SLA. SRT and RCA for all major incidents.
Availability Management
Identification of all the KPIs and availability of KPIs as per SLA.
Documentation
Considering documentation as organizational assets, we focus towards documenting all the process and procedure for future references.
Reporting
Periodic service reviews with client to share environmental/operational issues and threats to mitigate the risks avoid any outages.
Problem Management
Closure of all the problem tickets and RCA.
Change Management
All changes to agreed CIs are recorded and approved in Change Advisory Board (CAB) calls. Process for urgent changes.
Service Improvement Plans
Attain stability first and then focus on further improvement of processes for cost effective utilization of resources.