IT Support for Salesforce apps.

Service Details

IT Support for Salesforce apps.

Support Level 1 :
  • Ticket Registration
  • Ticket confirmation to issue logger.
  • Basic troubleshooting support.
  • FAQ Support
  • Installation support
  • Configuration control
  • Solution from Knowledge base
  • Escalation to level 2
Support Level 2 :
  • Escalation from level 1
  • Status update to logger
  • Detailed issue tracking
  • Check integration issue
  • Hardware & software interoperability
  • Simulation
  • Knowledge base entry
  • Escalation to level 3
Support Level 3 :
  • Escalation from level 2
  • Performance tuning
  • Remote troubleshooting
  • Test lab simulation
  • Environmental simulation
  • Bug management
  • Bug query analysis
  • Bug fixing
  • Regression testing
  • Development escalations
  • Change management
  • Training
  • Knowledge base updation