Infor Support

Service Details

Infor IT Application Production Support

Support Level 1
  • Ticket Registration in the Change Management Tool
  • Ticket confirmation to issue logger.
  • Basic troubleshooting support by Support team members.
  • FAQ Support with SOPs
  • Solution Support from the Knowledge base
  • Escalation to level 2
Support Level 2
  • Escalation from level 1
  • Status update to logger
  • Detailed issue tracking
  • Checking and working on the code level issue
  • Hardware & software interoperability
  • Remote troubleshooting
  • Knowledge base entry
  • Escalation to level 3
Support Level 3
  • Escalation from level 2
  • Performance tuning
  • Environmental simulation
  • Bug management
  • Bug query analysis
  • Bug fixing
  • Regression testing
  • Development escalations
  • Change management
  • Training
  • Knowledge base updating

Some of the services which are offered by BI are: -
  • Application Implementation
  • Application Migration & Upgrade
  • Application Support & Maintenance Services
  • Application Managed Services
  • Application Business Intelligence Services
  • Application Consulting Services