IT Support and Strategy – From BI

Service Details

IT Support and Strategy – From BI

BI Tech partners with its clients becoming part of their support team. We work beside you to ensure you have a strategy that allows you to transform your Information infrastructure to keep up with the needs of your organization and your users. We have developed proprietary tools and strategies that have enabled us to lower cost and increase the quality of service to our client base, where cost is a deciding factor in everyday decision making.

We enable enterprises to build and manage optimized and reliable IT infrastructure through our cloud infrastructure services, by leveraging existing technology resources and emerging trends thereby helping them to stay responsive to dynamic business needs. Our focus is to help you gain from emerging technologies, bring predictability and reliability, and align technology with business priorities. Bizintellis IT Infrastructure Management Services help reduce downtime and improve productivity while lowering the total cost of ownership (TCO) releasing the client’s limited IT resources to focus on other core applications.

Our IT Infrastructure Management services are optimized, consistent and predictable and can be instrumental in enabling you to cope with the challenges of swiftly changing business and technological imperatives. Bizintellis Remote Infrastructure Management services are characterized by high infrastructure security, quality processes and SLA driven engagements which enhance business continuity and lowers the total cost of ownership.

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Service Offerings

Product Support and Helpdesk

24×7 L1/L2/L3 technical support and helpdesk

Infrastructure Monitoring

Monitoring of alt layers of infrastructure including software, network, storage, operating systems, database, middleware & applications

Server Management Services

Management and monitoring of Servers running on Windows, Linux, Unix, Mac OS X

End User Computing Management

24×7 support for Desktops, Laptops, Tablets and Mobiles for OS and applications.

Cloud Infrastructure Support

Cloud Managed Services including Cloud Deployment and Maintenance Support.

DevOps Services

DevOps Consulting and Continuous Integration & Automation


Key Processes of Infrastructure Management

Incident Management

Make sure all the incidents are closed well with in defined SLA. SRT and RCA for all major incidents.

Availability Management

Identification of all the KPIs and availability of KPIs as per SLA.

Documentation

Considering documentation as organizational assets, we focus towards documenting all the process and procedure for future references.

Reporting

Periodic service reviews with client to share environmental/operational issues and threats to mitigate the risks avoid any outages.

Problem Management

Closure of all the problem tickets and RCA.

Change Management

All changes to agreed CIs are recorded and approved in Change Advisory Board (CAB) calls. Process for urgent changes.

Service Improvement Plans

Attain stability first and then focus on further improvement of processes for cost effective utilization of resources.